OUR TEAM

Treating patients in urgent and emergency situations means our staff must be extremely flexible, knowledgeable, and be passionate about providing excellent care to our patients and families. Beyond having heart and compassion when for patients in their time of need, our team is made up of Board Certified Emergency Physicians and Registered Nurses.

>OPEN 24/7 NO WAIT TIME

Our ER is open 24 hours a day. Our proven processes mean  patients are treated within minutes rather than hours. Proudly providing individualized care with focus on customer service.

NO COST SCREENING

A no-cost medical screening exam ensures you will never be billed as ER without prior consent. Over 70% of our patients are billed as urgent care and our ER rates are more affordable than hospital-based ERs.

BOARD CERTIFIED ER PHYSICIANS

All of our providers are board-certified emergency physicians with years of experience in trauma and emergency situations and are prepared to handle any conditions at any time of the day or night.

RAPID COVID-19 TESTING

iCare offers several Coronavirus testing options including rapid PCR, antigen and antibody testing with same day results. We also offer send out PCR testing for travel, Monday-Friday from 7-9a.

OUR TEAM

Dr. Shane Cole – CEO…

MEET DR. COLE In Frisco and Fort Worth, TX, Dr. Shane Cole is a board-certified emergency medicine physician and entrepreneur. He takes…

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Hoyt W. Frenzel, MD, FACEP,…

MEET DR. FRENZEL DFW Hospital Council’s – “Physician of the Year” Heath Care Hero’s Award Top Doctor Award – Emergency…

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Carlos J. Morales-Serrano, MD, FACEP

MEET DR. MORALES-SERRANO Dr. Morales-Serrano is a 1997 graduate of the University of Puerto Rico School of Medicine and a…

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OUR TEAM

Dr. Shane Cole – CEO…

MEET DR. COLE In Frisco and Fort Worth, TX, Dr. Shane Cole is a board-certified emergency medicine physician and entrepreneur. He takes…

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Hoyt W. Frenzel, MD, FACEP,…

MEET DR. FRENZEL DFW Hospital Council’s – “Physician of the Year” Heath Care Hero’s Award Top Doctor Award – Emergency…

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Carlos J. Morales-Serrano, MD, FACEP

MEET DR. MORALES-SERRANO Dr. Morales-Serrano is a 1997 graduate of the University of Puerto Rico School of Medicine and a…

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Lauren Green, RN- Regional Director

MEET LAUREN GREEN RN Lauren has been with iCare since July 2017 and opened the Fort Worth location. She became…

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Angel Rollins, RN, BSN, MBA-…

MEET NAME  Angel Rollins has been the Facility Director of the Frisco campus since January 2020. SKILLS & SPECIALTIES    Registered…

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Lacy Alewel- Marketing Director

MEET LACY ALEWEL Lacy is an experienced marketing leader with 8 years in marketing and 10 years working in and…

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Ashley Otterbine- Fort Worth: Office…

MEET ASHLEY OTTERBINE Ashley joined the iCare team in August of 2017 and helped to open the Fort Worth location.…

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Laura Robbins- Office Manager

MEET LAURA She joined the iCare team in February 2017. Thought prior to working at the facility she helped with…

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Madison Korta- Community Relations Coordinator

MEET MADISON KORTA Madison joined iCare Emergency Room & Urgent Care in June 2020. As community relations Coordinator she works…

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Mahin Masoumalizadeh- Radiology Manager: Fort…

Meet Mahin Mahin joined the iCare team in February 2019 as Radiology Manager. Skill and Specialties Registered Radiology Technologist with…

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