What Makes iCare Different From Traditional ERs?

iCare Emergency Room & Eldorado Urgent Care proudly provides patients the convenient access of two facilities, all at one physical location. iCare is owned and operated by Board Certified Emergency physicians in the Dallas-Fort Worth Metroplex. Our goal is to provide compassionate, affordable, and exceptional emergency and urgent care.  iCare Emergency Centers was founded to provide the quality of care for our patients that we demand for ourselves and our families. We have streamlined the intake process by minimizing the time needed to check-in, triage area, and get patients into a room quickly. iCare uses emergency department-specific electronic medical record to minimize paperwork, automate our processes, and file insurance claims electronically. iCare offers onsite laboratory and digital x-ray and CT with results available within minutes and real-time readings by our emergency physicians and by board-certified radiologists.

Do You Treat Children?

YES! Our emergency physicians are residency trained to treat pediatric emergencies. Many of our physicians have trained and practiced in pediatric emergency centers prior to joining iCare. Our facilities are equipped to treat you and your child with personalized service in the event of an emergency or illness. We understand that coming to the emergency room may be a scary and unusual time for you and your child. We have designed our facility to be calmer, less hectic, and more family-friendly compared to the hospital-based emergency rooms.

Who Will Be Delivering My Medical Care?

Patients at iCare Emergency Room & Eldorado Urgent Care receive care from experienced medical health providers. Our team includes board certified emergency physicians, nurse practitioners and, registered nurses.

What Is A Board Certified Emergency Physician?

Board Certified Emergency Physician complete four years of medical school and at least three to four years of residency in an accredited facility. Board certification occurs after training and is a voluntary process but once a physician is certified shows that he or she meets nationally recognized standards for education, knowledge, experience, and skills to provide high-quality care []. At iCare Emergency Room and Eldorado Urgent Care, all of our physicians are Board Certified in Emergency Medicine meaning that they are certified to handle any emergency. Our physicians are credentialed to work in hospital-based emergency departments throughout Texas. Compare that to other freestanding emergency rooms in the Dallas-Fort Worth metroplex who don’t have that these specialists available to them. You will find that they staff their emergency room’s with family physicians or internal medicine physicians who do not have the expertise or education as a Board Certified Emergency Medicine Physician.


What is a Hybrid Facility and How does the Effect Billing?

iCare Emergency Room & Eldorado Urgent Care is a hybrid model proudly providing patients the convenient access to two facilities, all at one physical location.  It is important to note that though our emergency room and urgent care are available to patients at one physical location, the two are separate entities offering different levels of care, services and pricing. Upon your arrival to iCare, our triage nurse will note your symptoms, chief complaint, vital signs, and overall condition. Based on our triage protocol, you will be sent to our urgent care facility OR emergency room based on the acuity of care needed. During our urgent care business hours we will happily see you for minor problems. In our emergency room, patients can be seen for a variety of more serious ailments and life threatening emergencies. We aim to provide a great level of transparency in our billing while making care more accessible.

I Don’t Have Insurance or I Have a High Deductible Plan. What Can I Do to Reduce My Costs?

iCare Emergency Room & Eldorado Urgent Care proudy offers a subscription urgent care plan with significant discounts for both urgent care and emergency services as well as discounts for prompt-pay patients, due at time of service.

We understand that it can be confusing and difficult to navigate insurance plans and the healthcare system. If you have any questions regarding your billing or whether we take your insurance, please contact our billing department.

What If I Have Questions About My Bill?

iCare Emergency Room & Eldorado Urgent Care strives to be fair and transparent with our billing processes. If you have any questions regarding your billing or whether we take your insurance, please call (866) 488-4558 us so that we may assist you to the best of our abilities.

ER Disclosure

Pursuant to Senate Bill 425 and House Bill 3276, the following is for your information:

This facility is a freestanding emergency medical care facility;
This facility charges rates comparable to a hospital emergency room and may charge a facility fee;
This facility or a physician providing medical care at the facility may not be a participating provider in your health benefit plan provider network; and
The physician providing medical care at this facility may bill separately from the facility for the medical care provided to you.
This facility is not a participating provider in any health benefit plan provider network. However, under state law, your health insurance company is required to process your emergency visit at in-network benefit levels.