iCarePlus Terms + Conditions

Renewal Conditions: By joining a plan, you are authorizing El Dorado Urgent Care to bill your credit card or checking account for the plan you have selected. By joining a plan, you indicate you have read the terms and conditions of the plan. This plan will automatically renew at the end of your membership term unless you cancel your membership as described below, and your credit card or bank account will be automatically charged or drafted for the appropriate amount.

Termination Conditions: El Dorado Urgent Care reserves the right to terminate plan members from its plan for any reason, including, but not limited to, non-payment. You will be notified via e-mail should you be terminated from the plan.

Cancellation Conditions: You have the right to cancel your membership at any time, however, no refunds will be issued. El Dorado Urgent Care will accept cancellation requests at any time and will stop collecting membership fees immediately. To cancel, e-mail a cancellation request with your name, date of birth, and a picture of your driver’s license (parent/guardian for minors) to registration@icare-er.com for Frisco members or registration-fw@icare-er.com for Fort Worth members. You may also cancel in person at the Frisco or Fort Worth facilities with a valid driver’s license (parent/guardian for minors). When canceling, membership benefits continue until the end of the ninety (90) day period.

Description of Services: See the iCare website for a specific description of the plan that you have purchased.

Limitations, Exclusions & Exceptions: This plan is a discount membership program offered by El Dorado Urgent Care. El Dorado Urgent Care is not a licensed insurer, health maintenance organization, or another underwriter of health care services. No portion of any provider’s fees will be reimbursed or otherwise paid by El Dorado Urgent Care. You will receive a twenty percent (20%) discount off the self-pay emergency service rates should the treating provider determine such emergency services are medically necessary. You are obligated to pay for all health care services at the time of service. Savings are based upon the provider’s normal fees. Actual savings will vary depending upon specific services rendered. Please verify such services with each individual provider. The plan’s discounts may not be used in conjunction with any other discount plan or program. All listed or quoted prices are current prices by participating providers and subject to change without notice. Discounts on professional services are not available where prohibited by law. This plan does not discount all procedures. Providers are subject to change without notice. Providers contracted by El Dorado Urgent Care are solely responsible for the professional advice and treatment rendered to members.

Complaint Procedure: If you would like to file a complaint regarding your plan membership, you must submit your complaint by e-mail to registration@icare-er.com for Frisco members or registration-fw@icare-er.com for Fort Worth members.