Patient Resources, Records & Contact Information

In accordance with Texas requirements, this page outlines consumer access to medical records and complaint/grievance contact information for each facility. It also includes facility and professional group contact information to help route questions appropriately.

Records Requests

Consumer Access to Medical Records

Patients may request a copy of their medical records at no charge.

How to request records (by facility):

Frisco: Registration@icare-er.com
Fort Worth: Registration-fw@icare-er.com
Forney: registration-fo@icare-er.com

Complaints & Grievances

File a Complaint or Grievance

Should you have a complaint or grievance, please contact the facility administrator for your location. Presentation of a complaint shall not compromise care.

Facility phone numbers:

Frisco: (214) 407-8668
Fort Worth: (682) 707-9707
Forney: (214) 778-1466

If your complaint or grievance is not resolved to your satisfaction, or to report abuse, you may contact:

Texas HHS Complaint Hotline: 1-800-458-9858, Option 5
Email: hfc.complaints@hhs.texas.gov
Mail:
Health and Human Services Commission Complaint and Incident Intake
Mail Code E-249
P.O. Box 149030
Austin, Texas 78714-9030

Facility Contact Information

iCare Frisco
2955 Eldorado Pkwy, Suite 100, Frisco, TX 75033
(214) 407-8668

iCare Fort Worth
5500 Sycamore School Rd, Fort Worth, TX 76123
(682) 707-9707

iCare Forney
1325 S FM 741, Forney, TX 75126
(214) 778-1466

Professional Groups & Facility Contact Information

Some services related to your visit may involve professional groups (physician coverage, radiology reads, and ultrasound services). For the fastest help, please contact the iCare location where you were seen first—our team can answer questions or direct you to the correct group if needed.

Professional Groups

The groups below may be involved in providing or interpreting services during your visit. If you’re unsure who to contact, start with your iCare facility and we’ll help direct you to the right resource.

Physician Group
Woodbridge Physician Staffing Group
2955 Eldorado Parkway, Ste. 100, Frisco, TX 75033
(214) 407-8668

Radiology Group
Synergy Radiology
Phone: (713) 358-0623

Ultrasound Group
Precision Ultrasound
Email: admin@precisionus.us

PATIENT REVIEWS

The staff at the Frisco location were courteous and supportive. The doctor as well as nurse practitioner were attentive to my needs and provided necessary healthcare recommendations as well as informative information to understand what numerous results would be detected from test results. I would highly recommend this facility for any healthcare needs.

Tomeka W.

I went there for a flu shot. They have online check-in, and you can wait in your car. The staff were wonderful.

D. M.

By far the best urgent care center I have been to. I don’t go anywhere else, now. I have never had to wait long, which is awesome… especially compared to the last place I went, where we were there for hours. They are very friendly, and I feel that they really listen to my concerns. I have been there for everything from allergic reactions to heart palpitations, COVID testing, and sinus infections. I take my sons there, too. Very good experience all the way around.

Renee E.

This E.R./urgent care was more than amazing. The staff was extremely tentative and detailed while in their care. I appreciate the care and service that I received. Thank you to the entire staff and facility for their service and care during our nations pandemic and the way you all gave excellent care.

M. Moore

I would surely recommend this place for anyone’s Urgent care needs. The entire staff from registration , nurses, x-ray techs, and doctor were extremely friendly, compassionate, timely, and thorough.