ER BILLING & INSURANCE INFORMATION

ER BILLING & INSURANCE INFORMATION

iCare Emergency Room aims to provide you compassionate, affordable, and exceptional medical care when you need it most. If you do not have insurance we are happy to provide affordable prompt-pay pricing as well as Care Credit for financing options. 

*iCare Emergency Room does not participate with Medicaid or Medicare.

INSURANCE & BILLING CONSUMER DISCLOSURE

This facility is a freestanding emergency medical care facility.

This facility charges rates comparable to a hospital emergency room and may charge a facility fee for medical treatment.

A facility or a physician providing medical care at the facility may be an out-of-network provider for the patient’s health benefit plan provider network.

A list of the medical providers for this facility may be found https://www.icare-er.com/resources-records-contacts/

The physician providing medical care at this facility may bill separately from the facility for the medical care provided to a patient.

This facility is an out-of-network provider for all health benefit plans.

A statement of services rendered may be provided to you upon request. 

A copy of our fee schedule can be found at:

https://www.icare-er.com/required-pricing-disclosure/

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DIVULGACIÓN AL CONSUMIDOR DE SEGUROS Y FACTURACIÓN

Esta instalación es una instalación independiente de atención médica de urgencias.

Este centro cobra tarifas comparables a las de urgencias de un hospital y puede cobrar una tarifa por el tratamiento médico.

Un centro o un médico que presta atención médica en el centro puede ser un proveedor fuera de la red de proveedores del plan de beneficios de salud del paciente.

Se puede encontrar una lista de los proveedores médicos de este centro https://www.icare-er.com/resources-records-contacts/

El médico que presta atención médica en este centro puede facturar por separado del centro la atención médica proporcionada al paciente.

Este centro es un proveedor fuera de la red para todos los planes de beneficios de salud.

Se puede proporcionar una declaración de servicios prestados a petición. 

Una copia de nuestra tabla de tarifas se puede encontrar en:

https://www.icare-er.com/required-pricing-disclosure/

For BILLING INQUIRIES or to request an itemized statement of services:

For Dates of Service Nov 3, 2025 Forward:

Billing Contact (All Facilities) – billing@icare-er.com; 773-819-7496

For Dates of Service Nov 2, 2025 and Previous:

Billing Contact (All Facilities) – patientinquiry@360medbill.com; 844-288-0359

(For copies of your itemized statement please allow ten business days for processing.)

COMPLAINTS, QUESTIONS or CONCERNS

Presentation of a complaint shall not compromise care. Should you have a complaint or grievance please contact the facility administrator at:

Frisco location: (214) 407-8668

Fort Worth location: (682) 707-9707

Forney location: (214) 778-1466

If your complaint or grievance is not resolved to your satisfaction or to report abuse, you may contact the Complaint hotline: 1-800-458-9858, Option 5
or Email: hfc.complaints@hhs.texas.gov by mail: Health and Human Services Commission Complaint and Incident Intake Mail Code E-249 P.O. Box 149030 Austin, Texas 78714-9030.

Billing Questions? Learn more HERE